Billing Policies

Billing Policies

When can I expect to receive my bill?
Most members and businesses residing in the Fargo/West Fargo area can expect to receive their bills by the 10th of the month. Most members in the rural service territory can expect to receive their bills around the 17th of the month.

When is my bill due?
Your bill is either due on the 20, 25 or 30 depending on the bill cycle in which your account falls. The due date is generally 10-15 days after your bill is generated.

What happens if I cannot pay my bill when it is due?
Our member accounts specialists will work with members who are having trouble paying their bills by the due date. If you are in a situation where you cannot pay your bill by the due date, simply call us and we will work out an acceptable arrangement for later payment.

I was unable to pay my bill last month and now this month I have a notice of impending disconnect. What should I do to assure my power is not disconnected?
Call us to work out a payment arrangement. If you do not call us and make an acceptable arrangement with a member accounts specialist of the cooperative, your account can be disconnected without further notice. If your account is disconnected for non-payment, you will be required to pay the account in full, along with any collection fees, prior to the service being restored.

Do you assess penalty charges for unpaid bills?
Yes, late fees on unpaid balances accrue at a rate of 1.5% with a minimum of $3.

How will I be notified of impending disconnect for non payment?
If your account is subject for disconnection, you will receive a notice on your statement with instructions on what to do to keep the account from being disconnected. Additionally, approximately five days prior to your account actually being disconnected, you will receive one more reminder. If we still hear nothing from you, your account can be disconnected without further notice.

What forms of payment do you accept?
Cass County Electric Cooperative accepts payments by cash, check, money orders, Visa and MasterCard.

Where can I pay my bill?
CCEC offers many avenues to make bill-paying convenient for you. Aside from mailing your payment, there are drop boxes at our service centers in Valley City, Arthur, Lisbon and Fargo.

We also offer online payments through our free ebill service available to our members with access to the internet through SmartHub. Finally, we can process a payment for you over the phone. Simply call our office and one of our member accounts specialists can accept a payment from you from your checking account, Visa or MasterCard.

Do you offer Automatic payment?
CCEC offers automatic payment through our autopay program. In fact, if you sign up for Checking autopay, we will give you a $10 energy credit simply for signing up. We do this because we believe strongly in this payment method